Customer Support is an important aspect in every business in the service industry. If it is done in an efficient and smart way, then it can significantly increase your customer satisfaction. Our team at Zesty Labs have come up with a mobile application which is Customer Support Mobile Application for Android . Which can be use by customers to communicate with the customer support officials with the inbuilt messaging option. Once the customer downloads the application, they will have an option to send a message as shown in the screenshot.
These messages are then sync with Odoo ERP. Then, customer support representative will get a chat popup from the customer with the message.
The representative can respond to that message from Odoo. It will be update on the app. The customer will receive the message as shown in the screen below:
The app can be useful for customers to have a complete communication with the customer service representatives. It reduces the need of repetitive phone calls to them as they can use the messaging app for the same.